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01372 271010
part of the Fit-ex family
Plantation Shutters in Surrey
Plantation Shutter Surrey is a division of Fit-ex Ltd. We are completely dedicated
to your total satisfaction. If you have any suggestions or comments please email
us at shuttersurrey@aol.com.
Making A Purchase
Your contract will be with Fit-ex
Ltd.
We accept most credit and debit cards but not American Express or Diners Club, Cheque and Sterling or Euro Cash is also acceptable.
Guarantee of Quality: We guarantee that all products featured on our web site are
of the highest quality. .
Retention of Title: This remains with us until the goods
are paid for in full.
Responsibility for Local Taxes & Duties: These are the responsibility
of the shopper or recipient in the country of destination.
Application of Value Added
Tax (VAT): VAT is included in the cost of each product where applicable at 15%.
Order Confirmations: Mail order items are confirmed by email and in hard copy. Showroom
orders are confirmed with a hard copy receipt of your 50% deposit.
Stock Levels: As far as is reasonably possible, all products featured on the web
site are in stock and available at the time of ordering.
Confirmation of Despatch:
Confirmation of despatch of orders will be sent by e-mail on despatch or shipment
of all orders.
Invoices: Will be sent when goods are paid for in full
Cancellation
Once an order has been placed by paying your 50% deposit Fit-ex Ltd cannot cancel
the order.
Made to measure items cannot be returned, see Returns Policy below.
Delivery
Delivery Methods & Times: We only despatch our products by UK couriers or UK 1st
class post, to ensure that items are handled carefully! With the exception of weekends,
Christmas period and Bank Holidays, we aim to process your order as swiftly and efficiently
as possible. Normally orders are dispatched within 6 to 8 weeks after your order
is received. Orders to other countries may take longer.
Delivery Charges: Delivery
is free for orders over £50 to the UK mainland.
For orders under £50 there is a charge
of £14.50.
Back Orders
If your item is out of stock and going to be longer than the
estimated delivery times shown on the site we will advise you of the delay by e-mail
fax or telephone, with the option to cancel the order if required.
Credit Card Security
Credit Card Security: We know of no documented cases of credit card fraud using our
shopping system over the Internet. All credit card numbers are encrypted in the software
when the order is placed using 2048 bit encryption systems. They are not held in
clear text on any web site.
Guarantee
We guarantee your satisfaction. Please contact
us if you would like to return a product, goods can only be returned if they have
been damaged in transit and a replacement will be dispatched to you on out normal
delivery terms above.
Goods must be in their original packaging. Once we have received
and checked them we ill authorise a remake only if the damage can be proved to have
happened in transit. We regret that any carriage costs cannot be credited.
Reaching
Us
If you need to reach us, please email us on shuttersurrey@aol.com. alternatively,
use the following contact details: -
Phone: 01372 271010 (Monday to Friday 9am
to 5pm.) If the line is busy you will be directed to our answer phone. Please leave
a message and we will contact you.
Postal Address: Fit-ex Ltd, 6 Craddocks Parade,
Ashtead, Surrey, KT21 1QL.
Order Enquiries:
To follow up on the delivery of a product
or for any enquiries please contact us.
Returns Policy
Returns must be made within
24 hours of receiving days of delivery and items must be unused and in their original
packaging.
When we have received the goods and checked them we will re-order the
damaged item(s).
Please note: Returned items should be sent back by carrier.
Returns Procedure
Please
contact us to let us know you are returning any items.
We will need to know your
order reference, the name or code of the items you are returning and the date you
ordered.
We will then give you the address to return the items to.
Plantation Shutter Surrey, a division of Fit-ex Ltd, 6 Craddocks Parade, Ashtead, Surrey, KT21 1QL 01372 271010 shuttersurrey@aol.com
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